In this article we share what the various labels mean that you might see in the "Payable Order Status" column in your Google Sheet.
For Payable Orders with One Time Payment
created: Order data was sent to Payable and our servers calculated a Total and Generated a Payable Order ID.
email-sent: The add-on was able to send an email with the order details and payment link to the customer.
free: The add-on did not find any money amounts chosen in the submission, or a customer used a promo code which reduced the amount owing to zero.
checkout-started: The checkout page for that order has been viewed. This could be by the seller or the customer; essentially the unique checkout page for that order has loaded at least once.
declined: The payment provider (eg. PayPal, Stripe, Square) returned decline status code. The order is still in a payable status and the customer can attempt a different payment method.
error: The payment provider (eg. PayPal, Stripe, Square) returned an error of some sort when the customer tried to pay. The order is still in a payable status and the customer can re-try.
pending: The customer has paid, however your funds are not available to you yet. One of the more common reasons is your payment provider (eg. PayPal) has placed a temporary hold on the funds for that transaction. Another reason may be if your customer paid with a non-real time payment method like e-cheque or crypto that may go into a pending state until it is completed.
paid: The customer has paid. Funds are available to you in your payment provider account (eg. PayPal, Stripe, Square).
partially-refunded: You have issued a refund but it was not for the full amount of the transaction. Refunds can only be issued by logging into your connected payment provider. (eg. PayPal, Stripe, Square).
refunded: You have issued a full refund. Refunds can only be issued by logging into your connected payment provider. (eg. PayPal, Stripe, Square).
For Payable Orders with Subscriptions
subscribed: The customer has subscribed to your recurring plan and is up to date on payments.
cancelled: The subscription was cancelled or is behind on payments. Subscriptions can be cancelled by logging into your connected payment provider. (eg. PayPal, Stripe, Square).
paused: The subscription has been paused temporarily. Subscriptions can be paused by logging into your connected payment provider. (eg. PayPal, Stripe, Square).
Manual Order Status Updates
You can only manually update an order status for orders that do not yet have an electronic payment related to them.
created: If you previously cancelled an order, you can bring it back to a payable status by setting it to created.
free: If you wish to overwrite the amount due and make someones order be free.
cancelled: If you want to stop people from being able to pay this order.
paid-cash: For your own tracking and will change the order page to show a receipt.
paid-cheque: For your own tracking and will change the order page to show a receipt.
paid-other: For your own tracking and will change the order page to show a receipt.
reminder-sent: Will re-sent a payment reminder (Make sure you say "Yes" when it asks if you want to notify the customer.)