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Payable Order Status Definitions
Payable Order Status Definitions

Understanding where your customers are in the submission to payment process

Updated over 7 months ago

In this article we share what the various labels mean that you might see in the "Payable Order Status" column in your Google Sheet.
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For Payable Orders with One Time Payment

  • created: Order data was sent to Payable and our servers calculated a Total and Generated a Payable Order ID.

  • email-sent: The add-on was able to send an email with the order details and payment link to the customer.

  • free: The add-on did not find any money amounts chosen in the submission, or a customer used a promo code which reduced the amount owing to zero.

  • checkout-started: The checkout page for that order has been viewed. This could be by the seller or the customer; essentially the unique checkout page for that order has loaded at least once.

  • declined: The payment provider (eg. PayPal, Stripe, Square) returned decline status code. The order is still in a payable status and the customer can attempt a different payment method.

  • error: The payment provider (eg. PayPal, Stripe, Square) returned an error of some sort when the customer tried to pay. The order is still in a payable status and the customer can re-try.

  • pending: The customer has paid, however your funds are not available to you yet. One of the more common reasons is your payment provider (eg. PayPal) has placed a temporary hold on the funds for that transaction. Another reason may be if your customer paid with a non-real time payment method like e-cheque or crypto that may go into a pending state until it is completed.

  • paid: The customer has paid. Funds are available to you in your payment provider account (eg. PayPal, Stripe, Square).

  • partially-refunded: You have issued a refund but it was not for the full amount of the transaction. Refunds can only be issued by logging into your connected payment provider. (eg. PayPal, Stripe, Square).

  • refunded: You have issued a full refund. Refunds can only be issued by logging into your connected payment provider. (eg. PayPal, Stripe, Square).

For Payable Orders with Subscriptions

  • subscribed: The customer has subscribed to your recurring plan and is up to date on payments.

  • cancelled: The subscription was cancelled or is behind on payments. Subscriptions can be cancelled by logging into your connected payment provider. (eg. PayPal, Stripe, Square).

  • paused: The subscription has been paused temporarily. Subscriptions can be paused by logging into your connected payment provider. (eg. PayPal, Stripe, Square).
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Manual Order Status Updates

You can only manually update an order status for orders that do not yet have an electronic payment related to them.

  • created: If you previously cancelled an order, you can bring it back to a payable status by setting it to created.

  • free: If you wish to overwrite the amount due and make someones order be free.

  • cancelled: If you want to stop people from being able to pay this order.

  • paid-cash: For your own tracking and will change the order page to show a receipt.

  • paid-cheque: For your own tracking and will change the order page to show a receipt.

  • paid-other: For your own tracking and will change the order page to show a receipt.

  • reminder-sent: Will re-sent a payment reminder (Make sure you say "Yes" when it asks if you want to notify the customer.)

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