With the Payable Forms add-on we automatically generate messages displayed and sent to your customers after the submission of your form. There are 4 different messages that you may customize.
1. The Submission Confirmation Message
This message is displayed on-screen after your form has been submit, it is the landing page between your form and the Payable checkout.
Do not edit the dynamic link portion of this message.
Example of a Confirmation Message
How to Customize It
Click on the Settings header at the top of your form
Expand the Presentation section
Click the Edit button beside Confirmation Message
Save when complete
How to Find the Confirmation Message Field
2. The Order Submission Email Body
When your form is submit we immediately email the customer a summary of their order and the link to their Payable invoice. You can customize the content of this email message.
Do not edit the existing Payable text in this field. You cannot add additional dynamic fields to it, nor images.
How to Customize It
Click on the Add-Ons puzzle piece icon in the form's toolbar
Click on Payable Forms in the Add-Ons menu
Click Configure Payment Settings in the Payable menu, this will open the sidebar
Go to the Notification Settings section of your sidebar
Add your message to the Amount Order Email Body field
The Notification Settings Section of the Payable Sidebar
3. The Free Order Email Body
This is the email notification we email to the customer when their submission of your form does not generate a balance owing on the Payable invoice. If you are giving your customers the option to submit your form without choosing any items for purchase, you can customize this message to them.
How to Customize It
Click on the Add-Ons puzzle piece icon in the form's toolbar
Click on Payable Forms in the Add-Ons menu
Click Configure Payment Settings in the Payable menu, this will open the sidebar
Go to the Notification Settings section of your sidebar
Add your message to the Free Order Email Body field
4. The Post-Payment Message
The last message your customers will receive is the Post-Payment Message, this is displayed to the buyer only once they have completed their order with payment. In this field you can relay information you do not want to share with the user until they have paid for your goods or services.
Click on the Add-Ons puzzle piece icon in the form's toolbar
Click on Payable Forms in the Add-Ons menu
Click Configure Payment Settings in the Payable menu, this will open the sidebar
Go to the Checkout Settings in the Payable sidebar
Scroll down to the Post-Payment Message field
Enter your custom message
This field comes in handy if you want to share the url to a document or digital good, a password, quiz, or just a final message of thanks to your customer.
