"Something went wrong", "Authorization required", "Script error" permission errors during setup
Google add-ons can only be used by the installer account. If you regularly work with multiple Google accounts within the same browser, you unfortunately will experience this error due to interference from your other active accounts.
To solve please do the following:
1. Open a new "Incognito" Chrome browser window. This is how.
2. Go to https://forms.google.com and login only with the account you wish to leverage as the email sender and owner of the Form and Sheet.
3. Re-open the Payable Forms Add-On if it's available. If it's not, re-install it for this user.
4. Retry the setup steps and hopefully, the Error message will disappear.
Watch this video that talks about these common error messages and the steps to resolve them.
If you regularly work with multiple Google accounts we recommend using Chrome's Profiles feature to keep all of your information separate, like bookmarks, history, passwords, and other settings. Learn more.
Order Not Found
If your user clicks the checkout link but receives an "Order Not Found" message, this is likely because Google's On Form Submit trigger was not setup correctly.
Toggling the "Make this Form Payable" switch to Off and then back On will re-generate the triggers. Then place a Test order on your form to see if you transition to the checkout page as expected.
To open the Payable sidebar click the Add Ons puzzle piece > Payable Forms > Configure Payment Settings
Free Order
If you are receiving a "free" order when making a submission that should instead generate an amount owing, please click here for our detailed article.
Customers Not Receiving Emails
You must ensure your form is setup to collect an email address as part of the Form settings, and not as a question you created. When you click the Auto-Configure Form and Sheet setup step, we automatically enable this form setting.
Do not add your own email question into the form itself. Payable requires that you use the built-in email address collection field, which appears automatically at the beginning of the form. If you have an existing email question, we suggest deleting it to avoid redundancies.
Things to check
Click on your Form settings, and check to ensure "Collect Email Addresses" is set to Responder InputDo not change the columns in your Google Sheet. Timestamp must be Column A, Email Address must be Column B.
When your Form is in Test Mode, all user notification emails are sent to you as the Form owner
Payable Menu Only Shows "Help"
When you click on the Add Ons puzzle piece, and select Payable Forms, if the menu only shows Help as an option this is an easy fix!
Please refresh the webpage
Wait 10-20 seconds for all elements to load on the page
Then, click Add Ons > Payable Forms menu again
All menu options should now appear
"Unprocessable Entity"
This error may be issued when your PayPal account has a limitation, or you are attempting to move money in a currency that is not supported in your payment account region. This page outlines the supported PayPal currencies and any limitations based on them. Please contact your payment provider for further resolution with your payment account.
"Payee Account Not Verified"
This error is issued when you have not confirmed your primary email account with PayPal. Go to paypal.com and login, go to your Account Settings and ensure you have confirmed your email address. Please contact PayPal for further assistance with your account.
Unable to Receive Payments
Sometimes if your PayPal or Stripe account has not been completely set up, your users might receive an error message when they try to pay you. If your form is displaying this error at checkout, please login to your respective payment account to check if there are any notices requiring further validation for your account setup.
Unable to turn off Test Mode
If you're unable to turn off test mode, or you have but your orders are still generating new invoices in test mode, please see this help page.