From time to time, if you it seems like your Google Sheet that tracks Form submissions and payments status needs an update, you can initiate a manual payment check by following these steps:
Step 1 - Open an incognito browser window
Many of our support queries stem from the issue of multiple active Google accounts in your browser window - Google add-ons can only be managed by the account that's installed them. So, to prevent you from potentially receiving any frustrating error messages (and to save you the trouble of signing out of other accounts you use regularly) please open an incognito browser window, go to forms.google.com and sign in only to the Google account your form is managed by, and open your form.
Windows, Linux, or Chrome OS Users: Press Ctrl + Shift + n.
Mac Users: Press ⌘ + Shift + n.
Step 2 - Check for New Payment Updates
Click the Add Ons puzzle piece icon > Payable Forms
Select the Payable Forms Add-On
Then, in the Payable add on menu click Check for New Payment updates.
Check for New Payment Updates
Step 3 - Check your Spreadsheet
After that runs, go back to your connected Google Sheet and any missing updates should be reflected.
(To get to your Google Sheet, you can use the Green Icon in the "Responses" tab of your form)
Locate the spreadsheet connected to your form
Additional steps if needed
If the check for payment updates does not impact the relevant orders please follow these steps to regenerate the triggers between your Google Form and Payable:
Click Add Ons > Payable Forms > Configure Payment Settings to open the Payable sidebar
In the sidebar click Auto-Configure Form and Sheet, and toggle the Make This Form Payable switch to No and back to Yes
These steps will not impact your form's ability to receive submissions if it is live. Once completed, then please start at Step 1 again.
Payment Status should be updated automatically after each payment. This is designed as a backup only.