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Payable Forms - Order Not Calculating Correctly
Payable Forms - Order Not Calculating Correctly

For when your invoices are not adding up as expected.

Updated over a week ago

If your invoices are not adding up the payable options in your form correctly then keep reading & we'll get you sorted out!
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The first thing you will want to do is ensure your money amounts are format correctly.

Match the format shown in the sidebar

  • Click the "Add Sample Payments Section" in the Payable sidebar, this will insert a variety of example questions that demonstrate how to properly format money questions

  • Look at how the Money amounts are formatted. Sometimes depending on your Country and Currency Combination, it may be expecting a country code on dollar usage (ex: US$8.99).

  • Copy the format used in the samples, and then delete the sample section.

  • You may need to update your locale settings in your User Settings if the suggested format does not match your expectation.
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Do not put money symbols or prices in question titles. Prices must only go in response fields for the customer to select. (Click here for our article on using description fields for prices you do not want included on the invoice)

Make sure your payable amounts are format correctly "{Item Label} - {price} in the response options customers can choose.


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