If some of your users are having trouble submitting their Google Form, you may need to check your Settings to make sure that your form isn't only available to users in your organization. If this setting is enabled, it means that unless your client has an email address with the same URL as you (like [email protected] and [email protected]), they won't be able to use your form until you disable the setting.
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If you have a Gmail address that's connected to your school or company, you likely have this issue since your Google Form will have the toggle for "Restrict to users in YOUR COMPANY and its trusted organizations" turned ON as the default.
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Luckily, it's very easy to turn that toggle off and get back to accepting payments with ease! Just go into Settings and turn the toggle marked "Restrict to users in YOUR COMPANY and its trusted organizations" to OFF.