Our Payable Forms add-on relies on Google's "Triggers" to let us know when your Form receives a new submission.
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From time-to-time, Google can have outages and issues with their triggers that are outside of our control. When this happens, we are not aware of your new Form submissions.

Hopefully, these types of issues will be resolved quickly by Google.
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When you look in your connected Google Sheet, if you do not have a Payable ID with a recent Form submission, that submission was likely impacted by a Trigger outage.

Current Workaround
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We have quickly created a way for you to trigger manual generation for any missing Payable IDs. This will calculate the total as usual and send the submitter an email with the payment link.
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If some users have re-submitted or paid, you can delete those rows prior to running the script (right-click the row #, then click Delete). All submissions with no content in the Payable ID field will be generated and emailed.
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To generate the IDs manually, go into your Google Form in Edit Mode. Refresh the Page. Wait 3-4 seconds. Click the Puzzle Piece and then "Payable Forms".
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Go back to your connected Google Sheet, and you should now see the Payable IDs and the emails should have gone out to the submitters.

If the above Generate Missing Payable IDs function does not resolve an empty Payable Order ID cell in your spreadsheet, you may try running the Find Missing Payable IDs function. This function has been designed as a backup to target a selected row of data and can be useful if you erroneously delete Payable submission data from your sheet.

How to Use