Payable Forms requires "Collect Email Address" to be enabled in your Google Form settings. When this option is enabled and set to Responder Input, Google will automatically make the first question on your form an email collection input. This email address gets associated with the form submission and is used to send Payable notifications to your customers.
When you run the Auto-Configure Form and Sheet setup step, we automatically enable this email setting.
This special Email Input is required for Payable Forms to work correctly. Do not switch it off. Do not try to add your own email question / input to the body of your form - we will not get the value from that input and will be unable to connect your customers with their orders.
Step 1 - Ensure Collect Email Addresses is ON in the Google Form Settings
In the Settings section, Google now offers three options: Verified, Responder Input, and Do Not Collect. Choose Responder Input so that the customer may enter the email address they wish to receive their order confirmation to. If you select Verified this will require that your customer sign in to a Google account to fill out your form, so we do not recommend enabling this setting.
(DO NOT choose Do Not Collect)
Do not enable anything in the "Requires Sign In" section.
Step 2 - Clean up and remove duplicate email inputs
Now that the Google Form is collecting email addresses, you do not need to have your own input. If you had previously added your own email question to the body of the form, you should delete that question now since you will already be collecting an email address.
